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<div class="mdl-con" style="width: 846px;">
<div class="porduct-con1">
<h2>Help</h2>
<div class="brandLetter11" style="padding-top:10px;">
    <div>
        <a href="#buying"><b>BUYING</b></a> |
        <a href="#negotiation"><b>NEGOTIATION</b></a> |
        <a href="#payment"><b>PAYMENT</b></a> |
        <a href="#selling"><b>SELLING</b></a> |
        <a href="#listing"><b>CREATE A LISTING</b></a> |
        <a href="#managing"><b>MANAGING LISTING</b></a> |
        <a href="#rules"><b>RULES</b></a> |
        <a href="#transaction"><b>TRANSACTION DISPUTES AND RESOLUTIONS</b></a>
    </div>    
</div>

<p><br>Registering on Authentic Avenue is  simple and free.</p>
<p>
  To get started on the process, 
  <?php if($session->read('Auth.User.id')==null){ ?>
  <a onclick="showPop(this)" title="Registration" action="register" controller="users"
     href="javascript:void(0);"><span style="color:red">click here</span></a>
     <?php }else{ ?>
     <a onclick="alert('You are already registered!');"
     href="javascript:void(0);"><span style="color:red">click here</span></a>
     <?php } ?>.
  There  is a link to registration in the top-right corner of every page when not logged  in.
</p>
<p>
  Enter name, address and phone number.</p>
  <p>Enter e-mail address.</p>
  <p>
  Choose a User ID. You can only change your User ID once a year, so choose  carefully. If you are a Seller you should use your business name for your User  ID. User IDs can include letters, numbers, periods ( . ), hyphens (-) and  underscores ( _ ). Other special characters are not allowed.
 </p>
 <p>
  Prohibited User IDs include:
  </p>
  <div style="margin-left:20px;">
  <p>
  E-mail addresses
  </p>
  <p>
  Website URLs
  </p>
  <p>Profanity</p>
</div>
  <p>IDs that could be confused with another Authentic Avenue Seller&rsquo;s ID or store.</p>
  <p>
  IDs that could be confused with a trademark or brand you do not own.</p>
  <p>
  Choose a password. Passwords must be six or more characters and include at  least one number. Create a strong password. Do not use your name, e-mail  address or other information that could be obtained easily. Do not use a single  word alone. A strong password consists of multiple words combined with numbers.
  </p>
  <p>
  For example:</p>
  <p>
  &ldquo;Danny&rdquo; is a weak password.</p>
  <p>
  &ldquo;Da1452nny&rdquo; is a strong password.</p>
  <p>
  Pick a secret question and provide an answer.</p>
  <p>
  Enter your date of birth. You must be at least 18 years old to register with  Authentic Avenue.</p>
  <p>
  Review the  <a href="<?php echo Configure::read('base_url');?>user_agreements/index/9"><span style="color:red">Privacy Policy</span></a>
   and
  <a href="<?php echo Configure::read('base_url');?>user_agreements"><span style="color:red">User Agreement</span></a>.</p>
  <p>
  Click the &ldquo;
  <?php if($session->read('Auth.User.id')==null){ ?>
  <a onclick="showPop(this)" title="Registration" action="register"
     controller="users" href="javascript:void(0);">
      <span style="color:red">Register</span></a>
     <?php }else{ ?>
     <a onclick="alert('You are already registered!');"
     href="javascript:void(0);"><span style="color:red">Register</span></a>
     <?php } ?>
  
  &rdquo; button.
 </p><p> You will receive an e-mail at the address you provided. Click on the &ldquo;Activate  Authentic Avenue Membership&rdquo; link.</p>
 <br />
 <h2 id="buying">BUYING</h2>
  <p>You must be a registered User to make a purchase on Authentic Avenue.</p>
  <p>
  As you shop, add products you would like to buy to your shopping cart with the  &ldquo;Add To Cart&rdquo; button at the top of the page.</p>
  <p>
  Authentic Avenue requires Buyers to make payment at the time of purchase. If  you do not pay for the item, it will still be available for other Users to  purchase.</p>
  <h3>Buying on Authentic Avenue</h3>
  <ul style="list-style:none;margin-left:20px">
  <li>Step 1: Add items to your Shopping Cart by clicking the &ldquo;Add to Cart&rdquo; button.</li>
  <li>Step 2: When you have finished  shopping, click on the &ldquo;Checkout&rdquo; button. You can also go to your Shopping Cart  by clicking the &ldquo;View Cart&rdquo; button. From your Shopping Cart, select the items  you would like to buy and click &ldquo;Checkout&rdquo;.</li>
  <li>Step 3: Review the details of your  purchase. Make sure the shipping address is accurate. You can change or update  your shipping address through your My Account page, at the top right on the  Checkout page or left navigation of Your Shopping Cart.</li>
  <li>If the Seller offers multiple  shipping options, choose which type of shipping you&rsquo;d like. Select your payment  option. You will be directed to Paypal or Google Checkout. NOTE: Your purchase  is not processed until you process your payment on Paypal or Google Checkout.  You can pay for all your items (even from multiple Sellers) in a single  payment.</li>
  </ul>
  <br />
  <h2 id="negotiation">NEGOTIATION</h2>
  <p>Sellers have the ability to add a negotiation option to their listings. If the  Seller is willing to negotiate their price a &ldquo;Negotiate&rdquo; button will appear  below the &ldquo;Add to Cart&rdquo; button.</p>
  <p>
  To begin a negotiation, click on the &ldquo;Negotiate&rdquo; button. A form will appear  where you can enter the price you would like to offer for the item. Buyers are  limited to three offers per item.
  </p><p>
  When you send an offer price to the Seller, they can choose to accept your  offer, decline your offer, or send a counter negotiation with a new price.  Sellers are limited to three counter-offers on each negotiation.</p>
  <p>
  An offer can be retracted by going to the pending negotiation section. Click  &quot;retract offer&quot; and confirm the retraction. Please note that when  offers expire, are declined, or retracted, they still count against the Buyer  and Seller's negotiation limit of three offers per item.
  </p>
  <p>
  Offers are good for 48 hours. After 48 hours, the offer will expire. If the  product is purchased by another Buyer, the offer expires at that time.</p>
  <p>If the Seller accepts an offer, the item is put on hold for 24 hours. During  this time, the Buyer must pay for the item. After 24 hours, the item will go  back up for sale and the offer is no longer valid.</p>
  
  <p>Contacting the Seller</p>
  <p>To contact the Seller, click on &ldquo;Contact Seller&rdquo; in the listing. </p>
  <p>You will be directed to the Messaging Center where you can send the Seller a  message directly from the site. The Seller receives immediate notification.  When the Seller responds, you will be notified by email. You can then log in to  Authentic Avenue to check your messages.</p>
  <p>
  When you send a message to a Seller, they will receive a notification.</p>
  <br />
   <h2 id="payment">Payment</h2>
  
   <p>  Authentic Avenue requires immediate payment for purchases.</p>
   <p>
  Sellers can accept PayPal or Google Checkout. Buyers will need to sign up with  one of the accepted payment systems in order to make a purchase.</p>
  <p>
 Sign Up for PayPal:</p>
  <p><a href="https://www.paypal.com/"><span style="color:red">Paypal</span></a></p>
  <p>
  Sign Up For Google Checkout:</p>
 <p><a href="http://checkout.google.com"><span style="color:red">Google Checkout</span></a></p>
  <p>
  The safest way to pay online is with a credit card. We recommend using a credit  card for all online transactions.</p>
   <br />
  <h2 id="selling">SELLING</h2>
  <p>
  Seller Registration</p>
  <p>
  Before you begin listing items you would like to sell, you must register as an  Authentic Avenue Seller.</p>
  <p>You must have a PayPal or Google Checkout account.</p>
  <p>
  You must agree to the Seller Terms and Conditions.</p>
  <p>
  There are different levels of Seller.</p>
 <div style="margin-left:20px;">
  <p>
  Bronze – 10 items.</p>
  <p>
  Silver -- 30 items.</p>
  <p>
  Gold -- 500 items.</p>
  <p>Premium -- unlimited.</p>
  </div>
  <p>
  Every Seller begins at the Bronze level. Sellers advance to higher levels one  of two ways. At any time, a Seller may request an upgrade and Authentic Avenue  will review their account. Alternately, Sellers can simply wait for Authentic  Avenue to perform a periodic account review. If the Seller's account meets the  Automatic Upgrade Requirements, the Seller will advance to the next selling  level.</p>
 <p>
  You can request to upgrade your selling level at any time. Authentic Avenue  will review your account and determine if you are eligible for an upgrade.</p>
  <p>Your account level will be upgraded automatically after you reach a specified  level of feedback and maintain a high customer satisfaction rating.</p>
  <p>
  Automatic Upgrade Requirements</p>
  <p>
  To upgrade from Bronze to Silver level, Sellers must have 10 positive feedback  ratings and no negative feedback.</p>
  <p>To upgrade from Silver to Gold level, Sellers must have 50 positive feedback  ratings, a 98% positive feedback percentage and star ratings of 4.0 or higher</p>
  <p>
  To upgrade from Gold to Premium, Sellers must have 100 positive feedback  ratings, a 98% positive feedback percentage and 4.8 or higher in all star  ratings. Premium Sellers must maintain a high level of customer satisfaction.  If feedback drops below 98% or 4.8 in star ratings, Authentic Avenue will  review your account. At Authentic Avenue, we know that customer satisfaction is  a critical part of growing a business. We work with Sellers to help them  deliver superior service and keep Buyers satisfied. When Sellers fulfill  service requirements, they move up to the next Seller level.] If a Seller  cannot raise feedback ratings to 98% positive and 4.8 or higher in all star  ratings, the account will be lowered to Gold level.</p>
  <br />
   <h2 id="listing">Create a Listing</h2>
  <p>
  The &ldquo;Add Product&rdquo; form allows Sellers to create product listings on Authentic  Avenue.</p>
  <p>When you are adding a product you will need to complete the following sections:</p>
  <ol style="margin-left:40px;">
  <li>TITLE. Create a title using keywords to help  Buyers find your item. Include words that describe brand name, size, condition,  color and other relevant information. Titles may not contain spam, search  manipulation, profane language, e-mail addresses, URLs or phone numbers.</li>
  <li> CATEGORY. Select the appropriate category.</li>
  <li> PHOTOS. Add photos of your item. Authentic  Avenue has photo requirements for authenticity verification. For example, in  order to list a pair of jeans, Sellers are required to post a photo of the full  front and full back, a close-up of the back pocket and a close-up of the tags.  If the required photos are not included, your listing will not be approved past  the Queue. Sellers can also include other photos that will help sell the item.  Authentic Avenue Buyers expect accurate, clear photos of products they  purchase. They will rate Sellers on the accuracy of their listing and the  photos are a critical part of that rating. &nbsp; You must upload photos of any  defect or damage on the items you are listing.</li>
  <li> SPECIFICS. Item specifics are required fields.  This information will help Buyers search for your items. Listing items honestly  and accurately is important.
  <br />Examples of Item Specifics:<br />
  New w/Tags or in box – Item is brand new with tags or in the box, never worn  and never washed.<br />
  New w/out Tags or w/out box – Item is brand new but does not have tags or box,  never worn and never washed.<br />
  Pre-Owned – Item was previously used or worn.<br />
  If an item has a problem or any damage please include it in the condition box  provided. This will help Buyers know exactly what they will receive.
  </li>
  <li> DESCRIPTION. This section is for any  additional information that cannot be included in other sections. However,  Return Policy, Shipping Details and Payment details should not be included in  this section. Authentic Avenue aims to give Buyers a uniform experience to  prevent confusion.</li>
  <li> PRICE. Set your price. You can search  &ldquo;Current&rdquo; to see prices on similar items for reference. If your price is open  to negotiation select the &ldquo;Negotiable&rdquo; field. This allows potential Buyers to  send offers on your item. You can also add a minimum price for negotiation. Any  offer below the minimum price will automatically be rejected.</li>
  <li> SHIPPING. Select the shipping services you use  and add what Buyers will pay for shipping. In the &ldquo;Additional Shipping  Information&rdquo; field, include information like how often you ship and what is  included in the shipping cost (for example, tracking or insurance). Sellers are  responsible for getting the item to the Buyer. Tracking and insurance will  protect you in case of a dispute or damage to the item. We recommend including  tracking and insurance in your shipping cost.</li>
  <li> BLOCKING BUYERS. Authentic Avenue allows  Sellers to block Buyers who are in countries they do not ship to or Buyers who  have excessive negative feedback.</li>
  
  <li> RETURN POLICY. All Sellers must specify a  Return Policy, even if the policy is that you do not accept returns. Authentic  Avenue does not require Sellers to accept returns, but we ask that all Sellers  work with Buyers if there is a problem. When an item is listed inaccurately,  Sellers are responsible for resolving the issue or creating a solution for the  Buyer. Authentic Avenue Sellers should maintain a high level of customer  service. Authentic Avenue requires Sellers to practice solution-driven customer  service and monitors feedback on Sellers' customer service.
  </li>
  <li> TAX. If you collect tax on sales you can set up your sales tax chart  with the tax rates you collect. Authentic Avenue may request Sellers to verify  their sales tax permit.<br />
  </li>
  <li> PAYMENT METHOD. Select the payment methods you will accept from  Buyers. Authentic Avenue allows either PayPal or Google Checkout. All other  forms of payment are prohibited at this time. Include the e-mail address  associated with your PayPal or Google Checkout account here.
  </li>
  </ol>
  <br />
   <h2 id="managing">Managing Listing</h2>
  <p>
  Manage current listings from the &ldquo;Active Products&rdquo; section. Sellers can edit  Price and Shipping, block Buyers or change Sales Tax, Return Policy and Payment  specifics without sending the listing back to the Queue for approval. If the  Title, Photos, Item Specifics, or Description are edited, the item will go back  to the Queue and not be active until it is approved by Authentic Avenue.
  </p><p>
  You can re-list items that did not sell in the &ldquo;Expired Products&rdquo; section.  Items are set to run for two weeks. Sellers can choose to have these items  automatically re-listed or they can re-list them manually. Items in the  &ldquo;Expired Products&rdquo; section can be edited prior to re-listing. If the Seller  edits the Price or Shipping, blocks Buyers, changes Sales Tax, Return Policy  and Payment specifics, the item will not be sent back to the Queue for  approval. If the Title, Photos, Item Specifics, or Description are edited, the  item will go back to the Queue and will not be active until it is approved by  Authentic Avenue.
 </p><p>
  Prohibited And Restricted Items.</p><p>
  Authentic Avenue is a marketplace for authentic clothing and accessories. You  should review the product categories to determine if your item is appropriate  to be listed here. Item descriptions should accurately and honestly represent  the product for sale.
  </p><p>
  Products must be &quot;ready to wear&quot;.</p>
  <p>Prohibited Items:</p>
  <div style="margin-left:20px;">
  <p>
  Counterfeit or Fake items</p><p>
  Fetish Items (for example: well-worn shoes)</p>
  <span style="color:red">Items that are not clothing &amp; accessories</span><br />  
  <p>Stolen Items</p><p>
  Used Underwear or Socks</p><p>
  International Sales</p>
  <p>Customs</p>
  </div>
  <p>After The Item Is Sold</p>
  <p>
  After an item is sold, it appears in the list of &ldquo;Sold Products&rdquo; . From the  list of &ldquo;Sold Products&rdquo;, you can access the Buyer&rsquo;s shipping details. The  Buyer&rsquo;s shipping information can also be accessed from either PayPal or Google  Checkout.
  </p><p>
  After a Buyer purchases an item, timely shipping is important. Buyers  appreciate Sellers who ship quickly and are more likely to leave better  feedback and higher ratings.</p>
  <p>If a tracking or delivery confirmation number is available, Sellers should  provide it to the Buyer.</p>
   <span style="color:red">[Walkthrough of providing tracking using the Sales  List.]</span><br />
  <p>
  Feedback can be left after a transaction by both the Buyer and Seller.</p>
  <br />
  <h2 id="rules">RULES</h2>
  <span style="color:red">User Agreement</span><br />
  <span style="color:red">Privacy Policy</span><br />
  General Rules<br />
  <p>Authentic Avenue expects both Buyers and Sellers to act with a high level of  honesty and integrity. Members should treat each other with respect.</p>
  <p>
  All products listed on Authentic Avenue must be authentic. Counterfeit products  will not be tolerated. If an item in the Queue system is found to be  counterfeit, Authentic Avenue will contact the Seller and their account will be  restricted from selling on the site for one month. If the Seller lists another  counterfeit item after reinstatement, they will be permanently restricted and  will not be able to sell on Authentic Avenue.</p>
  <p>
  If Authentic Avenue is unable to authenticate a listing from the photos  provided, we will request more photos. Items that cannot be authenticated will  not cause a Seller to be restricted or suspended. But if a Seller cannot  provide the requested documentation or if our experts cannot authenticate the  item, it will not be approved.</p>
  <p>Members cannot interfere with site operations and can only change areas of the  site that are made specifically for User modification.</p>
<p>
  Use of profanity is prohibited.</p>
  <p>Harassment of any type will not be tolerated. This includes hate speech,  sexist, racist and language which may offend other Members</p>
  <p>Feedback Extortion is not permitted.</p>
  <p>
  If a Member&rsquo;s account is suspended they may not continue to use Authentic  Avenue with a different account.</p>
  <p>All Members must be at least 18 years of age.</p>
  <p>A valid e-mail address, mailing address and phone number must be kept on file  with Authentic Avenue at all times.</p>
  <p>Violations of these rules will result in account restrictions or suspensions.</p>
  <br />
   <h2 id="transaction">TRANSACTION DISPUTES AND RESOLUTIONS</h2>
  
  RATINGS
  <br />
  <p>For each transaction on Authentic Avenue, the Buyer and Seller can rate each  other&rsquo;s performance. Both Buyers and Sellers should leave accurate and honest  ratings. Authentic Avenue may remove retaliatory feedback in some cases.</p>
<p>Ratings for Sellers are critical to maintaining a high level of customer  satisfaction. It helps other Buyers determine trusted Sellers. It also helps  determine selling levels. Ratings must be left with in 60 days of the purchase  date.
</p>
 <p>Ratings for Buyers are important to help maintain a safe trading environment.  Sometimes a Buyer will receive negative feedback from a Seller in retaliation  for negative feedback left for them. This feedback can be disputed by the Buyer  and removed from their feedback record.</p>
 <p>
  Buyer and Seller feedback is treated <span style="color:red">completely  separately</span>. When a User receives Buyer feedback, it does not affect his  Seller rating. Similarly, when a User receives Seller feedback, it does not  affect his rating as a Buyer.</p>
  <p>Links to leave ratings can be found in the &ldquo;Sales List&rdquo;.</p>
  <p>Buyers who wish to leave negative or 1-star ratings must wait for seven days  after they purchase an item before they can do so. This gives the item time to  arrive and for the Seller to respond and offer a solution to attempt to fix any  complaints.
  </p>
  <p>There are two types of ratings.</p>
  <p>
  Positive/Negative with Comment</p>
  <p>
  The first rating type is positive or negative with a brief comment. Both Buyers  and Sellers can leave this type of rating.</p>
  <p>A positive vote will raise the overall rating score of a Member by 1 point.</p>
  <p>A negative vote will lower the overall rating score of a Member by 1 point.</p>
  <p>
  Feedback will be cumulative by the week. A week is defined as the period from  12:00 AM Monday to 11:59 PM Sunday.</p>
  <p>Buyers can leave as many ratings for a Seller as they would like at any time  after a purchase. All of the feedback comments are visible to users of the  site. But in order to avoid unfair skewing of the system, Authentic Avenue only  counts one rating per Buyer per week for any single Seller toward the Seller's  rating.</p>
  <p>
  One week Example:</p>
  <p>Because the transactions happen in a single week, only one (the first) of the  Buyer's feedback rankings will count toward the Seller's rating. A Buyer  purchases 10 items from a Seller. The Buyer can leave 10 feedbacks with star  ratings and comments. All will be visible to other Buyers. But only one  feedback will apply to the Seller&rsquo;s overall rating.
  </p>
  <p>Two week Example:
  </p>
  <p>Because the transactions happen in two weeks, two of the Buyer's feedback votes  will count toward the Seller's rating.</p>
  <p>A Buyer purchases 10 items from a Seller one week, then one more item from that  Seller the following week. Buyer can leave 11 total feedbacks with comments and  star ratings. But only two feedbacks will count toward the Seller's rating (one  from each week).
  </p>
  <p>Three week Example:<p>
  <p>Because the transactions happen over a three-week period, three of the Buyer's  feedback votes will count toward the Seller's rating. A Buyer purchases 10  items from a Seller one week, then one more item from that Seller the following  week. The Buyer purchases another item from the same Seller the week after.  Now, the Buyer can leave 12 feedback votes and comments on that Seller. But  only three feedback votes will count toward the Seller's rating.
  </p><p>
  Negative feedback is weighted differently depending on who is giving it. If a  Buyer has a bad experience with a Seller, they generally&nbsp; &ldquo;vote&rdquo; by not  buying from that Seller again. If a Seller has a bad experience with a Buyer,  he may still have to interact with him. Therefore, Buyers who leave multiple  negatives in different weekly periods will only have their rating counted once.  But Buyers who receive multiple negatives from the Seller in different weekly  periods will have their feedback lowered by the total number of feedback left  per weekly period.
  </p><p>
  For example:</p><p>
  If the Seller leaves two negative ratings in a two-week period then both of  these will count against the Buyer&rsquo;s rating.</p>
  <br />
  <p>
  SELLER-ONLY RATINGS</p><p>
  The second rating system is for Sellers only and is anonymous. Sellers will not  know what ratings a Buyer leaves for them.</p><p>
  Sellers will be rated on the following four criteria:</p><p>
  ***The criteria in red below will be removed.&nbsp; These are no good***</p><p>
  Truth of Description</p><p>
 <ol style="margin-left:40px;">
  <li>
  Misleading</li>
  <li>Inaccurate</li>
  <li>
  Neither Accurate nor Inaccurate</li>
  <li> Accurate</li>
  <li> Very Accurate</li>
      </ol>
  <p>
  Contact with Seller</p>
  <ol style="margin-left:40px;">
      <li>Poor</li>
      <li>Below Average</li><li>Average</li>
      <li>Above Average</li><li>Excellent</li></ol>
  <h3>Shipping Promptness</h3>
  <ol style="margin-left:40px;"><li>More than 10 days</li>
      <li> 8-10 days</li>
      <li>6-7 days</li>
      <li> 4-5 days</li>
      <li> 1-3 days</li></ol>
  <h3>How strongly would you recommend this Seller?</h3>
  <ol style="margin-left:40px;"><li> Would strongly advise against this Seller</li>
      <li>
  Not recommend</li>
      <li>Neither recommend nor not recommend</li>
      <li> Recommend</li>
      <li>Strongly recommend</li></ol>

  Precise Description or (Description Accuracy, Description Preciseness - we need  to choose one of these three) <br />
  <h3>Accuracy of Description</h3>
<ol style="margin-left:40px;" start="1" type="1">
  <li>Not precise at all. </li>
  <li>Not precise, but somewhat accurately described. </li>
  <li>Mostly precise, but some descriptions are vague or       missing. </li>
  <li>Well described. </li>
  <li>Precisely described. </li>
</ol>
<h3>  Communication with Seller (Response promptness from Seller, Response from  Seller - we need to choose one of these three))</h3>
<ol style="margin-left:40px;" start="1" type="1">
  <li>No response at all. </li>
  <li>Response after five days.</li>
  <li>Response after three days. </li>
  <li>Response between 24 hours and 48 hours. </li>
  <li>Response within 24 hours. </li>
</ol>

<h3>Shipping Turnaround</h3>
<ol style="margin-left:40px;"><li>Shipped 10 business days after the  payment date.</li>
    <li>Shipped more than seven business  days after the payment date.</li>
    <li>Shipped more than five business  days after the payment date.</li>
    <li>Shipped between four and five  business days after the payment date.</li>
    <li> Shipped within one to three  business days after the payment date.</li></ol>

<h3>Would you like to refer this Seller or buy from this seller again?</h3>
<ol style="margin-left:40px;"><li>Absolutely not.</li>
    <li>Not really.</li>
    <li>Probably.</li>
    <li> Yes.</li>
    <li> Absolutely yes.</li></ol>
  
 <p> Star ratings will be one to five stars. The number one would be a negative (the  worst) experience and five, a positive (the best) experience.
 </p><p>
  If a Buyer selects either a one or two for any star rating, a drop-down menu  will appear, asking the Buyer why he selected that rating. The Buyer should  enter a valid reason. Users with negative feedback should contact the Seller  before rating them in order to find a positive solution to the problem.
  </p>
  <span style="color:red">Comments will be logged. At the end of each month, they  will be compiled in an e-mail and sent to the Seller. User IDs associated with  the comments will be removed so they will remain anonymous. If the Seller would  like to dispute a star rating they can use these comments</span>.
  <p>
  Authentic Avenue allows Sellers to review the comments anonymously so that they  can improve their business practices and also to give Sellers the opportunity  to have invalid complaints removed.
  </p>
  <p>For example:</p>
  <p>A Buyer leaves a &ldquo;1&rdquo; in &ldquo;Contact with Seller&rdquo;. They leave the comment &ldquo;Seller  didn&rsquo;t respond to any of my messages&rdquo;. This is a valid complaint and the Seller  should use this to improve their business practices.</p>
  <p>
  A Buyer leaves a &ldquo;1&rdquo; in all four star categories. They just type a random  string of letters &ldquo;asdfhjkl&rdquo; as the explanation for leaving all one-star  ratings. This is an invalid reason to leave a low star rating and the rating  will be removed.
  </p>
  <p>All rules about harassment apply to feedback. Harassment of any type will not  be tolerated. This includes hate speech, sexist, racist and homophobic language  which may offend other Members. Contact information or URLs are also not  permitted in feedback.
  </p>
  <p>Feedback extortion will not be permitted. If Authentic Avenue determines that  feedback extortion is being committed, a User may be restricted or suspended.
  </p>
  <br />
   <h3>Disputing Feedback</h3>
  <p>Both Buyers and Sellers can dispute negative ratings. Sometimes ratings are  unjustified or retaliatory. If a User receives feedback they feel is inaccurate,  they can dispute it.</p>
  <p>
  If a Buyer disputes the authenticity of a product purchased on Authentic  Avenue, we will request additional evidence. If the item is determined to be  authentic by Authentic Avenue, then negative feedback about the Seller will be  removed.&nbsp;
  </p>

  <br />
  <h3>SAFETY</h3>
  <p>Authentic Avenue wants Users to have a safe and secure experience. Please  review the   <span style="color:red">Privacy Policy</span> to learn more about  how Authentic Avenue protects and uses your personal information.
  </p><p>
  Authentic Avenue will never ask for the following information in an e-mail:</p>
  <p>
  Social Security number or tax ID number</p><p>
  Credit Card number, PIN number or Credit Card security code</p><p>
  Your answer to the secret question that recovers lost passwords</p><p>
  Your password</p><p>
  Never give out personal information or password through the Message Center or  in e-mails. Please report any messages that are attempting to collect your  information to <span style="color:red">spoof@authenticavenue.com</span>.
  </p>
  <br />
  <p>
  ACCOUNT INFORMATION</p><p>
  Managing Your Account</p><p>
  Payments to Authentic Avenue</p><p>
  Authentic Avenue Sellers are invoiced on the 1st or 15th of every month.  Sellers have 15 days to submit payment from the date the invoice is issued.</p><p>
 <span style="color:red"> Authentic Avenue charges a flat 8% transaction fee on  each sale</span>.</p><p>
  If payment is not received within 15 days of an invoice, the Seller&rsquo;s account  is restricted. All items that are currently listed are moved to &ldquo;Ended  Listings&rdquo; and no items can be listed or re-listed until the Seller pays the  invoice. If the Seller is involved in transactions that have already been paid  for, they can continue to use the message system to contact the Buyers for  those transactions.
  </p>
  <br />
  <p>
  Account Restrictions and Suspension</p>
  <p>
  Authentic Avenue will restrict or suspend Users for violations of the site <span style="color:red">Policies and Rules</span> or for failure to pay their monthly  fee.
  </p>
  <p>
  If a User&rsquo;s account is restricted or suspended due to failure to pay their  monthly fee, they may log into their account and pay immediately. When the fee  is paid and the Seller&rsquo;s account is up to date, the restriction or suspension  will be lifted.
  </p><p>
  Authentic Avenue is a marketplace for authentic items only. Attempting to sell  fakes is a serious policy violation.</p><p>
  With the Authenticity Queue system in place, fake items will rarely make it to  the marketplace. If a Seller has a questionable item listed, please contact  Authentic Avenue with the &ldquo;Report&rdquo; button <span style="color:red">at the top of  each listing</span>. Reported items will be reviewed quickly, and if an item is  a fake or cannot be authenticated, it will be removed from the site  immediately. Items are authenticated by an expert prior to listing, so this  will rarely be a problem.
  </p><p>
  Sellers who list fake products, even if they are just in the Queue and never go  to the open marketplace will be restricted or suspended based on the number of  violations.
  </p>
  <div>
  <p>
  First Offense: One-month selling restriction and loss of all Seller levels.  After one month, when the Seller is able to list again, they will begin at the  Bronze level. Authentic Avenue will review the account periodically and  determine if the Seller is eligible to move back up to the next selling level.
  </p><p>
   Second Offense: Three-month selling restriction and loss of all Seller levels.  After three months, when the Seller is able to list again, they will begin at  the Bronze level. Authentic Avenue will review the account periodically and  determine if the Seller is eligible to move back up to the next selling level.
 </p><p>
  Third Offense: Permanent suspension.
  </p>
  </div>
 <p> Sellers who are identified as Habitual Fake Sellers will be suspended  immediately. For example, if a Seller tries to list three or more counterfeit  items immediately upon signing up, they will be considered a Habitual Fake  Seller.</p>
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